Covid Protocols

The Cranbrook History Centre is Open!

May 25, 2021: After being closed for the past 4 weeks the Cranbrook History Centre is now open! Until the Provincial Health Officer opens up in-person gatherings indoors we will continue to be open for limited hours and operations. All indoor programming and events have been postponed until it is safe to do so. This includes the tours of our railcars. However, the museum galleries and Royal Alexandra Hall are open to explore and we have many ways to discover the museum at home. Please read our protocols below carefully so you know what to expect the next time you visit.

Learn more about how you can discover the museum at home!

Physical Distancing

The Visitor Information desk is now protected by a divider to follow physical distancing guidelines. Please follow the posted information when you visit and respect the physical distancing measures in place.

Look for signs and direction on new visitor pathways through the museum. These new pathways will allow for physical distancing and flow through the galleries. There are also new guidelines on using the elevator, stairwell, and washrooms. Please follow the directions of staff and respect the spaces of other visitors to the museum.

Face Masks

As of November 2020, wearing a mask in all indoor public spaces is now mandatory in British Columbia. All staff and visitors are to be masked while visiting all areas of the Cranbrook History Centre.

Wearing a mask can help in containing your own droplets and protect others but it will not protect you from COVID-19. Any mask, no matter how efficient at filtration or how good the seal, will have minimal effect if it is not used together with other preventive measures, such as frequent hand washing and physical distancing.

Please treat people wearing masks with respect.

Health and Safety

Your health and safety are important to us. In order to ensure we are doing everything we can to make your visit enjoyable, we have introduced some new cleaning processes and procedures.

  • The maximum number of visitors allowed in the Centre at one time is 25. Please be patient if you are asked to wait outside.
  • A barrier has been installed at the front desk to ensure social distancing.
  • All front of house staff have been provided with additional cleaning supplies.
  • There are enhanced cleaning measures for all high touch areas.
  • Washrooms have health procedures indicated and capacity limits. Please ensure you continue to follow proper hygiene protocols and wash your hands regularly.
  • Hand sanitizer will be available in public areas.
  • We will only be accepting Debit and Credit at this time
  • If you are sick, please stay home. We look forward to you visiting when you are well again!

Hours of Operation

The museum currently has reduced hours of operation. The museum galleries are open Tuesday – Saturday, 10am – 3pm. Our office hours are Monday – Friday 9am – 4:30pm. Please call or email to speak to a staff member.


All current rentals will abide by the most up-to-date Public Health directives on gatherings. We are currently taking bookings for fall 2021, 2022 and beyond. Please contact our Business Manager for more information:

Tours and Other Programs

As of March 30, 2021 all in-person programming (Historic Railcar Tours, & Ed Talks) have been temporarily suspended or modified to be online only. All policies are based on recommendations from the Health Authority and may change at any time. Please check back often. The museum galleries and online programming are continuing with safety protocols in place.

All other programs not mentioned above will be operated with strict adherence to the recommendations from the Health Authority, Work BC, and the BC Museum Association.


Thank you to our members for your on-going support. You are so important to us! You can now renew or purchase a new membership online as well as at the History Centre front desk.

The Archives

The Archives will be closed to the public until further notice. Our Archives Volunteer will continue to answer all research requests when possible.