Covid Protocols

We Missed You!

The Cranbrook History Centre is Open!

The museum has resumed operations with protocols informed by the advice of the public health authority. Our team has been working hard to ensure the safest conditions for our staff, volunteers, and visitors.

You will notice some changes the next time you visit.

Physical Distancing

The Visitor Information desk is now protected by a divider to follow physical distancing guidelines. Please follow the posted information when you visit and respect the physical distancing measures in place.

Look for signs and direction on new visitor pathways through the museum. These new pathways will allow for physical distancing and flow through the galleries. There are also new guidelines on using the elevator, stairwell, and washrooms. Please follow the directions of staff and respect the spaces of other visitors to the museum.

Face Masks

As of November 2020, wearing a mask in all indoor public spaces is now mandatory in British Columbia. All staff and visitors are to be masked while visiting all areas of the Cranbrook History Centre.

Wearing a mask can help in containing your own droplets and protect others but it will not protect you from COVID-19. Any mask, no matter how efficient at filtration or how good the seal, will have minimal effect if it is not used together with other preventive measures, such as frequent hand washing and physical distancing.

Please treat people wearing masks with respect.

Health and Safety

Your health and safety are important to us. In order to ensure we are doing everything we can to make your visit enjoyable, we have introduced some new cleaning processes and procedures.

  • The maximum number of visitors allowed in the Centre at one time is 25. Please be patient if you are asked to wait outside.
  • A barrier has been installed at the front desk to ensure social distancing.
  • All front of house staff have been provided with additional cleaning supplies.
  • There are enhanced cleaning measures for all high touch areas.
  • Washrooms have health procedures indicated and capacity limits. Please ensure you continue to follow proper hygiene protocols and wash your hands regularly.
  • Hand sanitizer will be available in public areas.
  • We encourage you to visit us in your family groups and to not bring out-of-town visitors with you at this time.
  • We will only be accepting Debit and Credit at this time
  • If you are sick, please stay home. We look forward to you visiting when you are well again!

Hours of Operation

The museum has reduced hours of operation throughout the winter months: 10am-3pm Tuesday – Saturday, CLOSED to the public on Sunday and Monday through October 2020 – May 2021.

Membership

Thank you to our members for your on-going support. You are so important to us! You can now renew or purchase a new membership online as well as at the History Centre front desk.

The Archives

The Archives will be closed to the public until further notice. Our Archives Volunteer will continue to answer all research requests when possible.

Rentals

In order to abide by the Public Health directives on gatherings, all current rentals have been cancelled or postponed. However, we are currently taking bookings for fall 2021, 2022 and beyond. Please contact our Business Manager for more information: [email protected]

Tours and Other Programs

We have adjusted our tours of the Historic Railcars with additional measures in place. Sanitizing, wearing a mask and gloves are all mandatory in order to participate in the tours. Tour size is also restricted to single household groups. Due to the delicate nature of the historic railcars, surgical or cloth masks and gloves must be worn. Visitors are encouraged to bring their own but the museum will also provide you with them before the start of the tour. The wood, metal and fabric in the railcars can’t be cleaned in the same way as modern materials. The policies we have put in place are for the protection of our staff, our visitors and our community. All policies are based on recommendations from the Health Authority, Work BC and the BC Museum Association. Please enjoy your tour safely and practice social distancing

All other programs will be operated with strict adherence to the recommendations from the Health Authority, Work BC, and the BC Museum Association.