POSITION – INTERPRETIVE TOUR GUIDE

Start Date: May 11, 2018

End Date: September 3, 2018

Salary: $13.00 per hour

Hours of Work: The applicant will work 8 hours per day, 5 days per week and will be required to work weekends if required per staff schedule.

Availability: The applicant must be available for the stated duration of the program.

Application Deadline: April 25, 2018 at 5:00pm

 

RESPONSIBILITIES:

  • Deliver and engage visitors in an interpretive guided tour of the historic rail cars and museum.
  • Maintain records used in the interpretive program.
  • Visitor reception and facility tours.
  • Retail Sales.
  • Royal Alexandra Hall event set-up and break-down.
  • Gift shop maintenance, stocking, restocking, pricing
  • Social Media
  • Planning and developing events and management of same
  • Archival research

 

QUALIFICATIONS:

  • Must be a full time student, between the age of 16 and 30, who is returning to full time studies.
  • Prefer a background in history, museum studies, archaeology, tourism or related field.
  • Must possess excellent verbal and written communication skills.
  • Excellent interpersonal skills. Must be a team player.
  • Must be able to walk long distances and stand for long periods of time.
  • Have an outgoing personality, have previous experience working with the public, and the ability to work well with co-workers as well as independently.
  • Not have another full-time job (over 30 hours per week).
  • Be registered with Young Canada Works at youngcanadaworks.ca

 

PRIMARY TASKS:

  • Greet and engage visitors while ensuring a friendly visitor experience and a high standard of customer service.
  • Guide interpretive tours of up to 12 people through the historic railway cars.
  • Guide interpretive tours of the Royal Alexandra Hall and restoration area.
  • Study the rail car collection and its history, logistical procedures, and additional interpretive material.
  • Open and prepare railway cars for daily tours. This will include a checklist that records environmental controls such as temperature and humidity levels. Guides will make sure lights and temperature are turn on and monitored to insure they are at prescribed levels. They will make sure walkways are safe and free of obstacles on the tour route and unlock appropriate railway cars.
  • Conduct school class tours.
  • Distribute visitor surveys to answer questions specifically directed to determine the demographic of peak season visitors.
  • At end of day, students will inspect the rail cars and record any damage, insure that lights are turned off, temperature controls are set at proper levels, no visitors are left behind, and doors are secure and locked.

 

SECONDARY TASKS:

  • Student guides will assist with reception including answering visitor question, answering telephones, execute point-of-sale transactions of tour admissions, gift shop purchases, and other paid services.
  • They will assist museum staff in other areas of the museum when there are no train tours. This includes archival activities, museum and model railway room tours, and events.
  • They will care for the museum grounds.
  • Gift shop maintenance, stocking, restocking, pricing
  • Social Media
  • Planning and developing events and management of same
  • Archival research

 

Student guides will be given an opportunity to gain experience and learn about the operation of a heritage organization. They will develop and learn new skills such as public speaking, organizing groups, interpretive programming, conservation and restoration, collections management, office procedures, customer service through point-of-sale transactions.

 

Please send resume and cover letter to:

Tammy Morgan, Executive Director

office@cranbrookhistorycentre.com

Volunteering

If you enjoy working with the people, and have an interest in local history and culture, then volunteering at the Cranbrook History Centre may be for you. As a volunteer you will acquire new skills and training, meet interesting and memorable visitors, and have rewarding and meaningful experiences while being an ambassador for your community.

Volunteers play an integral role in the operation of the Cranbrook History Centre. Our volunteers help in a variety of areas such as guiding tours, archival research and procedures, collections management, special events, office procedures, and landscaping. It is entirely up to you how much time you would like to give to the Centre and your support is always greatly appreciate.

If you are interested in becoming a Cranbrook History Centre volunteer we would love to meet you.  You can call us at 250-489-3918 or drop by and pickup an application form.